Terms and Conditions

Terms & Conditions – Coast to Coast Property Management Ltd

1. Introduction

These Terms and Conditions (“Terms”) govern the use of services provided by Coast to Coast Property Management Ltd (“the Company”, “we”, “us”, “our”). By engaging our services, you (“the Client”, “you”, “your”) agree to be bound by these Terms.

2. Company Information

Coast to Coast Property Management Ltd
Registered in England & Wales
Registered Office: [Insert Address]
Email: [Insert Email]
Telephone: [Insert Number]

3. Scope of Services

We provide residential property management services including, but not limited to:

  • Tenant sourcing and referencing

  • Tenancy creation and administration

  • Rent collection and arrears management

  • Property inspections

  • Maintenance coordination

  • Compliance management (e.g., gas safety, electrical safety, EPC)

  • Block and estate management

  • Emergency response and out‑of‑hours coordination

A detailed scope of services will be set out in the Property Management Agreement signed by both parties.

4. Client Obligations

The Client agrees to:

  • Provide accurate and complete information about the property

  • Ensure the property meets all statutory safety requirements

  • Maintain adequate insurance (buildings, landlord insurance, etc.)

  • Notify us of any material changes relating to the property

  • Pay all fees and charges in accordance with the agreed schedule

5. Fees and Payment

  • Fees are set out in the Property Management Agreement or Schedule of Fees.

  • Invoices are payable within 14 days unless otherwise agreed.

  • Late payments may incur interest at 4% above the Bank of England base rate.

  • Additional services outside the agreed scope may be charged separately.

6. Tenancy Deposits

  • Where we manage deposits:

    • Deposits will be protected in a government‑approved scheme (DPS).

    • We will administer deposit registration, prescribed information, and end‑of‑tenancy deductions.

7. Maintenance and Repairs

  • We may instruct contractors on behalf of the Client for urgent or routine repairs.

  • For non‑urgent works exceeding a pre‑agreed limit, Client approval will be sought.

  • We are not liable for contractor performance but will act with reasonable care in selection.

8. Compliance

We will assist the Client in meeting statutory obligations, including:

  • Gas Safety (GSR)

  • Electrical Safety (EICR)

  • Smoke and Carbon Monoxide Regulations

  • EPC requirements

  • Right to Rent checks

Ultimate legal responsibility remains with the property owner.

9. Liability

  • We will exercise reasonable skill and care in delivering services.

  • We are not liable for indirect or consequential losses.

  • Our total liability for any claim shall not exceed the total annual management fee paid by the Client.

  • Nothing in these Terms limits liability for death, personal injury, fraud, or any matter that cannot be excluded by law.

10. Termination

Either party may terminate the agreement by giving 30 days’ written notice, unless otherwise stated in the Property Management Agreement. We may terminate immediately if:

  • The Client breaches these Terms

  • The Client engages in unlawful activity

  • Continued management poses reputational or legal risk to the Company

Outstanding fees remain payable upon termination.

11. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Our Privacy Policy forms part of these Terms.

12. Governing Law

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Our Privacy Policy forms part of these Terms.

13. Complaints

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

Complaints Procedure
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